Call center software in the browser: dialer and CRM in one system

Dialer & telephony

• Predictive, power and manual dialing per campaign
• Pace 1–10 – the system calculates the number of lines
• Answering machine detection: only real conversations reach the agent
• Browser telephony via WebRTC – a headset is enough
• Calling window in German time (08:00–20:00 by default)

CRM & campaigns

• Customer cards with call history, notes and status
• Questionnaires per product – every agent asks the same points
• Follow-ups and callbacks with reminders
• Campaigns and contact lists per company and team
• Hand-over of approved leads to partners directly from the system

Quality & control

• Call recording for playback – for training and evidence
• Call transcripts with roles (agent / customer)
• AI quality check: the call is compared with your script, missing questions and risks are flagged
• QC approval: leads are checked before hand-over
• Roles and permissions: everyone sees only what they should

Management & reporting

• Live supervisor: listen, whisper, barge in
• Wallboard and live status of all agents
• Statistics on agents, campaigns and results
• Multi-tenant: several companies with their own teams, campaigns and billing

Billing without hardware investment

Telephony is billed per minute from a prepaid balance; prices are agreed per company. There is no phone system and no hardware to buy – just a browser, a headset and internet.